Customer Service Director

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeLeadership Tempo inteiro R$900.000 - R$1.260.000
Job Opportunity

We are seeking a dedicated professional to fill the role of Lead Customer Service.

This position requires strong leadership skills, excellent communication abilities, and a proven track record of success in managing high-performing teams.

The successful candidate will be responsible for overseeing a team of customer service representatives, ensuring seamless communication with customers, and driving operational efficiency.

Key responsibilities include:

  • Serving as a subject matter expert, providing guidance and support to team members.
  • Reviewing and creating reports to measure team performance and identify areas for improvement.
  • Managing attendance records and training programs to ensure team members are equipped to succeed.
  • Fostering a culture of excellence, encouraging open communication, and promoting a positive work environment.
  • Collaborating with stakeholders to establish goals and objectives, communicating progress, and making data-driven decisions.
Requirements:

To excel in this role, you will need to possess:

  • Exceptional leadership skills, with a proven ability to motivate and inspire team members.
  • Superior written and verbal communication skills, with the ability to effectively convey complex ideas.
  • Excellent problem-solving and negotiation skills, with a focus on finding mutually beneficial solutions.
  • Good organizational and analytical skills, with the ability to prioritize tasks and manage competing demands.
  • A consistent track record of increasing results, with a passion for continuous learning and growth.

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional development. If you are a results-driven leader looking for a new challenge, we encourage you to apply.

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