Customer Success Expert

Há 4 dias

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$87.128 - R$143.008
Customer Success Professional

We are seeking a skilled professional to join our team in this key role. As a trusted advisor to our customers, you will develop long-term relationships and drive value through successful onboarding, adoption, enablement, expansion, and renewal experiences.

Your Key Responsibilities:
  • Manage complex customer relationships throughout the post-sales cycle, including onboarding, adoption, and renewal phases.
  • Collaborate with sales, support, and product teams to ensure alignment and enhancements on customers' needs and priorities.
  • Monitor customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them.
  • Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption.
  • Maintain proactive communication to identify opportunities for deeper engagement and monitor KPIs to ensure customer satisfaction and value maximization.

You'll need:

  • 3+ years of experience working as a Customer Success Manager
  • Demonstrated ability in leading onboarding and renewal processes for complex products and environments
  • Technical background skills with the ability to understand and effectively communicate complex cybersecurity concepts
  • Strong problem-solving skills
  • Highly organized with the ability to multitask effectively
  • Excellent English proficiency and exceptional verbal and written communication skills
  • Sales experience, preferably with renewals and upsells

Requirements:

  • Experience in customer success or similar field
  • Ability to work with complex systems and technologies
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

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