Computer Systems Technical Support

Há 4 dias

São Paulo, São Paulo, Brasil beBeeIt Tempo inteiro R$28.000 - R$35.000
IT Support Specialist

The role of an IT Support Specialist is to provide technical assistance and resolve issues for employees working in the office. This involves first- and second-line customer support, troubleshooting of IT-related problems, and maintenance of hardware and software.

Key responsibilities include:

  • Infrastructure support and maintenance — Active Directory, Office 365, Exchange Online, SharePoint Online, Intune, local area network
  • Support of IT purchases and maintaining an inventory of IT assets and equipment
  • Maintaining a high degree of customer service for all support queries and adhering to all service management principles
  • Providing basic in-house training in MS Office applications used within the organization
  • Publishing support documentation to assist staff with requests for information and providing staff training if required
  • Arranging for external technical support where problems cannot be resolved in house

Requirements for this role include fluency in English, knowledge of Portuguese considered an asset, proven track record in a Helpdesk, System Administrator, or similar technical role, strong skills with Office 365, AD Users and Computers mandatory, PowerShell plus, experience with Windows, MacOS, iOS, networks (LAN, WAN), routers & switches, familiarity with various operating systems and platforms, excellent communication and collaboration skills, well-organized and problem-solving ability, adaptability and flexibility.

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