Head of Customer Experience

1 dia atrás

Barueri, São Paulo, Brasil beBeeCustomer Tempo inteiro R$75.000 - R$120.000

We are seeking a highly skilled professional to lead our customer excellence strategy.

The ideal candidate will have a proven track record in managing customer experience, with strong leadership abilities and excellent analytical skills.

Key Responsibilities:
  • Develop and implement a customer-centric strategy that aligns with corporate objectives.
  • Collect and analyze customer feedback and data to identify trends and areas for improvement.
  • Lead efforts to integrate digital tools and platforms, improving customer interactions and streamlining processes.

The successful candidate will be responsible for driving initiatives that enhance the customer experience, while also fostering a collaborative environment within the team.

A deep understanding of customer needs is essential, along with experience in customer service-related positions such as Manager or Head.

We offer a dynamic and inclusive work environment that values diversity and promotes innovation. Our colleagues come from a broad range of backgrounds and perspectives, and we believe that this variety drives excellence and innovation.

We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to succeed.

Required Skills and Qualifications:
  • Proven experience in managing customer experience.
  • Strong leadership abilities and excellent communication skills.
  • Analytical proficiency and project management expertise.
  • Multilingual proficiency, particularly in advanced English and Spanish.
Benefits:

We offer a competitive compensation package, including benefits and opportunities for growth and development.

Our team is passionate about making a positive impact, and we strive to create a workplace culture that is inclusive, diverse, and supportive.

What We Offer:

We provide a comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.

We also offer opportunities for professional development, training, and education, to help you achieve your career goals.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Marketing, and Product Management

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