Process Excellence Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeService Tempo inteiro R$8.688 - R$12.429
Job Title: Service Process Design Intern

We are seeking a motivated and innovative individual to collaborate with our Service Design Experts in optimizing customer experience and operational workflows.

About the Role:

  • Conduct research to compile user behavior reports and identify pain points in existing service flows.
  • Analyze business needs and translate them into actionable service process improvements.
  • Document and visualize customer contact scenarios to design streamlined workflows.
  • Assist in drafting English-language documentation, including process guides, presentations, and strategy memos.
  • Participate in project coordination and stakeholder meetings to align on service design goals.
  • Support ad-hoc tasks related to business strategy ideation and operational efficiency.

Requirements:

  • Currently enrolled in university (4th-year student preferred).
  • Native Portuguese fluency; professional English proficiency for cross-team collaboration.
  • Strong logical thinking and ability to structure complex ideas clearly.
  • Proficiency in Office Suite (Excel, PowerPoint, Word); familiarity with design tools (e.g., Miro, Lucidchart) is a plus.
  • Interest in service design, UX principles, or business process optimization.

Perks & Opportunities:

  • Certificate of completion and letter of recommendation upon request.
  • Priority consideration for full-time roles through our fast-track recruitment program for outstanding interns.
  • Hands-on mentorship from industry experts and exposure to real-world service design projects.

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