Customer Service Ambassador

Há 7 dias

Brasil beBeeCustomerService Tempo inteiro R$35.000 - R$45.000
Job Description">

We are seeking an experienced and highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients via phone, email, and other communication channels.

Your primary focus will be on resolving customer complaints in a timely, efficient, and courteous manner. This will involve listening to customers' concerns, empathizing with their issues, and providing solutions that meet their needs.

You will also be responsible for maintaining accurate records of customer interactions, escalating complex issues to senior colleagues, and collaborating with other departments to resolve customer queries.

Key responsibilities include:

  • Providing high-quality customer service through multiple communication channels
  • Resolving customer complaints in a timely and effective manner
  • Maintaining accurate records of customer interactions
  • Escalating complex issues to senior colleagues
  • Collaborating with other departments to resolve customer queries
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent verbal and written communication skills in Brazilian Portuguese and English
  • Ability to multitask, prioritize, and work under pressure
  • Exceptional problem-solving skills
  • Faultless telephone manner
  • Customer focus and commitment to service excellence
  • Good interpersonal skills and ability to work as part of a team
  • Diagnostic and advisory skills
Benefits

This is a fantastic opportunity to join a dynamic and growing organization. You will have the chance to develop your skills, work with a talented team, and make a real impact on our customers' lives.

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.

Others

We are committed to providing a supportive and inclusive work environment. We value diversity and believe that everyone deserves equal opportunities to succeed.

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