Service Ambassador

Há 7 dias


Brasil beBeeCustomerExperience Tempo inteiro R$25.000 - R$35.000
About the Role

As a Customer Service Representative, you'll be at the forefront of delivering exceptional user experiences. This exciting role involves troubleshooting, guiding users through our self-serve launch, and collaborating closely with an internal team.

Main Responsibilities:
  • Respond promptly to customer inquiries across various channels, ensuring timely resolution and meeting set service level agreements
  • Collaborate with AI-powered tools to resolve complex issues efficiently, escalating as needed
  • Communicate clearly, empathetically, and professionally with users from diverse backgrounds
  • Support new users during onboarding, answering their questions and guiding them through setup
  • Identify knowledge gaps and contribute to documentation and help articles
  • Coordinate with the core team during initial phases
Key Requirements:
  • Previous experience in customer support, preferably in a software company (startups or fast-growing SaaS companies ideal)
  • Exceptional written communication skills in English
  • Familiarity with tools like Slack, Intercom, Linear, Jira, or similar support systems
  • Ability to thrive in a remote environment with minimal supervision, adapting to ambiguity and startup-paced work
Why This Role Matters:

This position plays a vital role in shaping user interactions, making it an excellent opportunity for those passionate about delivering outstanding customer experiences.


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