Tech Ops Specialist
Há 2 dias
Sora Schools is seeking a dedicated Technology Operations Specialist to join our team.
- This role involves ensuring smooth school-wide technology operations, from securing platforms to supporting staff and families.
- Working closely with technical teams, school leadership, and family support to keep our systems reliable, secure, and easy to use.
- Technical Support & Issue Resolution
- Serve as the primary IT contact for staff, troubleshooting issues, supporting incident response, and ensuring smooth operations during high-demand periods.
- IT Strategy & Security
- Implement IT security practices by configuring systems, managing access, supporting secure onboarding/offboarding, and supporting compliance with privacy regulations.
- Google Workspace & Zoom Administration
- Set up and maintain Google Workspace and Zoom environments, applying secure configurations, managing accounts, and supporting integrations with school systems.
- Technology Implementation & Documentation
- Assist in evaluating and rolling out new tools, maintain IT documentation and policies, and support data retention, recovery, and process improvements.
- Experience in IT support (educational environment preferred)
- Proficiency with Google Admin Console, Zoom, and related tools
- Strong troubleshooting and problem-solving abilities across platforms
- Organized, detail-oriented, and able to manage multiple priorities
- Certified Google for Education Administrator
- Experience with 1:1 device programs or BYOD environments
- Experience working in a fast-paced, growing organization
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