Service Delivery Lead

Há 2 dias

São Paulo, São Paulo, Brasil beBeeDelivery Tempo inteiro R$180.000 - R$230.000
Job Title: Delivery Manager

We are seeking a seasoned and accomplished Delivery Manager to oversee our Application Management Services for key clients on SAP/S4HANA.

The ideal candidate is a mid-level technical professional with a solid background in SAP, combined with exceptional project management and client-facing skills.

Key Responsibilities:

  • Manage the end-to-end Application Management Services (AMS) for SAP/S4HANA environments.
  • Act as the primary point of contact and trusted advisor for the client, effectively managing expectations and communication.
  • Guarantee the successful delivery of services, ensuring strict adherence to project deadlines, scope, and requirements.
  • Coordinate and orchestrate multidisciplinary teams, including SAP functional consultants, ABAP developers, Basis administrators, and PMOs.
  • Oversee and ensure the quality of all project deliverables, implementing best practices and quality assurance processes.
  • Proactively identify, assess, and mitigate risks and impediments, developing and implementing effective resolution plans.
  • Build and maintain strong, long-term client relationships, focusing on achieving high levels of customer satisfaction and value.
  • Develop and present regular progress reports, KPIs, and project status updates to both internal and external stakeholders.
  • Manage SAP service contracts, ensuring strict compliance with Service Level Agreements (SLAs) and contractual obligations.
  • Adapt and apply Agile, Waterfall, or hybrid project management methodologies to fit the needs of the service and client.

Required Skills and Qualifications:

  • Proven experience in a delivery or management role for Application Management Services (AMS) specifically focused on SAP/S4HANA.
  • Advanced proficiency in English (both written and verbal) is mandatory for this role.
  • Solid understanding of SAP Basis and ABAP concepts to effectively manage technical teams and discussions.
  • Demonstrated leadership and influencing skills, with the ability to guide multidisciplinary teams and inspire trust, even without direct formal authority.
  • Excellent communication, negotiation, and conflict resolution skills, with the confidence to interact with all levels of an organization, from technical teams to executive stakeholders.
  • Strong project management skills with a results-oriented approach, focused on delivering high-quality outcomes on time and within budget.
  • Superior analytical and problem-solving abilities, with a structured approach to navigating ambiguity and identifying root causes.
  • A proactive and autonomous work ethic, with the initiative to anticipate issues, suggest improvements, and take full ownership of services.
  • Hands-on experience working with Agile, Waterfall, or hybrid project methodologies.
  • Unwavering commitment to ethics, transparency, and professional integrity.

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