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Operations Manager

2 meses atrás

Manaus, Amazonas, Brasil Accor Hotels Tempo inteiro
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Accor Hotels. The successful candidate will be responsible for overseeing the day-to-day operations of our hotel, ensuring seamless coordination and cooperation between all departments, and driving guest satisfaction and quality service.

Key Responsibilities
  • Supervise and coordinate all activities of the assigned outlet, ensuring maximum productivity and guest service.
  • Establish and maintain effective relationships with all departments, including Front Office, Housekeeping, Food and Beverage, Security & Conventions.
  • Monitor and supervise service flow in the assigned outlet, identifying areas for improvement and implementing corrective actions.
  • Assist with the planning and managing of hotel operations to achieve customer satisfaction and quality service while meeting/exceeding financial goals.
  • Plan, organize, direct, and coordinate management activities of the operations in conjunction with the Cluster General Manager.
  • Work closely with the Cluster General Manager and Cluster Financial Controller to create plans to optimize the P & L and cost efficiency.
  • Play an active role in planning marketing promotions in various areas of the hotel.
  • Be a brand ambassador and use the I-Auditor app to conduct regular audits and share results, building action plans to ensure 100% brand standard is followed.
  • Contribute effectively to guest experiences, manage all guest responses, organize guest meet-ups, and work with line team members to develop guest experiences.
  • Ensure weekly departmental briefings are conducted with the Operations Manager presence once a week.
  • Review all guest pre-arrival details with all departments.
  • Ensure on-floor operational team morale, difficulties, and operational needs are communicated to the T & C Manager and Cluster General Manager while finding solutions.
  • Pre-approve all operational expenses and plans prior to being signed off by Cluster GM.
  • Be a representative of Accor in hotel management schools, during trainings, and other areas where Accor seeks to create a reputation and outreach.
  • Review monthly F & B and Rooms promotion calendar and get it approved from Cluster General Manager.
  • Evaluate and implement MOD report findings & suggestions.
  • Liaise with all departments to ensure smooth operations at the hotel.
  • Do monthly/weekly fire & safety and other relevant operations audits.
  • Work closely with sales & marketing teams to take feedback from clients and enhance guest experience as well as provide opportunities for the sales team to sell the hotel product better.
  • Check and evaluate daily evalpack prior to Cluster General Manager approval and ensure Accor Focus Guide points are followed 100% across all operational departments.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 3 years of experience in hotel operations, preferably in a management role.
  • Proven track record of driving guest satisfaction and quality service.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Ability to lead and motivate a team.