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Marketing Communications Specialist

Há 1 mês

Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro

Job Summary

We are seeking a highly skilled Marketing Communications Specialist to join our team at Accor Hotels. The successful candidate will be responsible for the overall supervision, planning, controlling, and coordination of all marketing activities.

Key Responsibilities

  • Establish and maintain seamless coordination and cooperation with all departments to ensure maximum cooperation, productivity, and guest service.
  • Monitor and supervise service flow in the assigned outlet.
  • Prepare promotional press releases on personalities among guests and associates of the hotel and on noteworthy events.
  • Coordinate the production of posters, publication of hotel's newsletters, and flyers for associates and the public.
  • Direct photographers commissioned to take pictures of VIPs, shows, and events.
  • Monitor and update information and content of hotel's website and postings on other digital platforms.
  • Handle the administrative requirements of the Marcom department.
  • Work with other departments to coordinate guest's lists, invitations for VIP receptions, luncheons, dinners, etc.
  • Attend to client/media complaints, requests, and enquiries.
  • Assist with the hosting of media, planned press conferences, and other press activities.
  • Maintain and update media list for sending to trade, group, and consumer publications on a regular basis.
  • Maintain and update digital photographs/slides library and analyze and evaluate performance of marketing and promotion campaigns.

Requirements

  • Daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms for visitors.
  • Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.