Hotel Operations Manager

1 semana atrás


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

About Mövenpick Hotel Sukhumvit 15 Bangkok

We are a luxurious oasis in the heart of Bangkok, offering a relaxing and refined experience for our guests. Our hotel features 363 stylish rooms and suites, a rooftop swimming pool, and a modulable meeting space.

Job Description:

As a highly skilled Duty Manager, you will oversee daily hotel operations, ensuring exceptional guest experiences and maintaining high-quality service standards across all departments. You will assist the Assistant Front Office Manager in managing lobby operations, handle guest complaints and special requests, and collaborate with Sales and operational teams to exceed guest expectations.

Key Responsibilities:

  • Manage shift handovers and ensure accurate record-keeping of incidents and guest feedback
  • Implement and oversee health and safety protocols throughout the hotel
  • Conduct regular inspections to ensure compliance with hotel policies and procedures
  • Analyse guest feedback and operational data to identify areas for improvement

Qualifications:

  • Bachelor's degree in hospitality management or related field preferred
  • Minimum 4-5 years of experience in hotel operations, with at least 3 years in a supervisory role
  • Strong leadership and interpersonal skills
  • Excellent communication and problem-solving abilities
  • Ability to work flexible hours, including nights, weekends, and holidays

What We Offer:

  • A competitive salary of $50,000 - $65,000 per year, depending on experience
  • Opportunity to grow within your property and across the world
  • Develop your talent through Accor's learning programs
  • Employee benefit card offering discounted rates at Accor hotels worldwide

About Accor Hotels

Accor is a leading hospitality group with a global presence. We offer a range of career opportunities for individuals who share our values and passion for delivering exceptional guest experiences.



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