Hotel Operations Leader

2 semanas atrás


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Accor Hotels is a renowned leader in the hospitality industry, and we are seeking a seasoned Hotel Operations Leader to join our team. With over 95 years of experience, Fairmont Royal York has established itself as a Toronto landmark. This iconic hotel has undergone a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – an exclusive luxury experience within a hotel.

As a Hotel Operations Leader, you will be responsible for ensuring seamless daily operations at the Front Office. This includes scheduling, providing support, coaching, and directing over thirty Front Desk staff. You will also participate in promoting and participating in EES, Guest Services, and Health & Safety initiatives.

The ideal candidate will possess strong leadership skills, with the ability to work effectively amongst a large management team with shared responsibilities. They will ensure service standards are met and exceeded, actively seeking feedback and following up on guest comments. The successful candidate will also oversee Group and Conventions from a Front Office perspective, from pre-convention to post-convention stage.

Key responsibilities include:


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