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Customer Service Representative

2 meses atrás

Rio de Janeiro, Rio de Janeiro, Brasil United Airlines Tempo inteiro

About United Airlines

United Airlines is a global company that operates in hundreds of locations around the world, serving millions of customers and employing tens of thousands of employees. Our shared purpose is to connect people and unite the world, and we strive to create a diverse and inclusive workforce.

Our Airport Operations Team

We fly into airports around the world, and our Airport Operations team is responsible for keeping operations running smoothly every day. From check-in to departure, our team ensures that our customers have a seamless travel experience.

As a Customer Service Representative

You will be the face of our customers, interacting with them in our lobbies and at gates, helping with ticketing, baggage, and resolving travel issues. You will provide friendly, professional, and insightful service to make their experience memorable.

Your Responsibilities

  • Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
  • Preparing tickets, determining fares and routing to ensure passenger travel needs are met
  • Interacting with customers in a kind and useful manner to craft memorable experiences and build customer loyalty
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility
  • Working with a safety mentality to ensure high standards are met

Qualifications

  • High school graduate or equivalent certificate
  • Minimum of 18 years old
  • Excellent interpersonal skills with proficiency in English and Portuguese
  • Comfortable working with computers, mobile devices, and new technologies
  • Physical ability to stand and walk for entire shift, lift and handle baggage
  • Ability to travel to other countries for training purposes
  • Ability to work any shift assigned, including late nights, early hours, weekends, and holidays
  • Legally authorized to work in Brazil without sponsorship
  • Ability to meet company attendance standards and uniform and appearance standards
  • Hold a valid passport and U.S. visa

Preferred Qualifications

  • Previous airline, travel, or hospitality work experience
  • Bachelor's degree

Equal Opportunity Employer