IT Support Professional for Operations Solutions
1 semana atrás
At the heart of our business lies operations. Our teams are known for speed, accuracy, and exceptional service. We deliver tens of thousands of products to hundreds of countries worldwide every day.
We provide non-stop global IT support as a vital part of Amazon's operations puzzle. We're looking for self-motivated individuals to take on new challenges and foster solutions in a dynamic environment.
About The Role:
You will use your technical skills to support the operations team in resolving complex technical issues across multiple technical disciplines. As an IT Support Associate II, you'll be encouraged to participate in career development opportunities to progress your career at Amazon.
This is an onsite role requiring 100% office attendance.
Key Responsibilities- Maintain, troubleshoot, and allocate IT equipment used in Amazon operations facilities.
- Handle support requests and procedures across the network.
- Assist in training new hires.
- Continuously learn new technologies.
- Support customers from multiple buildings and remote locations.
- High school or equivalent diploma.
- Experience supporting Windows, Mac, or Linux machines.
- Experience operating system support.
- Experience troubleshooting integrated and interdependent computer systems.
- Availability to work at our Cabo de Santo Agostinho - PE - Fulfillment Center in a 3x2 shift (12 hours).
- Fluent in Portuguese and able to read English.
- Competitive compensation package including comprehensive healthcare benefits.
- Training opportunities to advance your career.
- A diverse and inclusive workplace culture empowering employees to deliver results for clients.
Estimated Salary: $60,000 - $80,000 per year
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