IT Support Associate II

Há 3 dias


Cabo de Santo Agostinho, Brasil Amazon Tempo inteiro
IT Support Associate II - Night Shift, Operations Technology Solutions (OTS)

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role:
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. This is an onsite role and requires 100% office attendance.

What Do We Offer?
Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and a lot of trainings. But wait, there’s more: we don’t wear suits and ties Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Our inclusive culture empowers Amazonians to deliver the best results for our clients. We don't just celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request accommodation for the interview or onboarding process, let your recruiter know and they will connect you with our accommodation team.

Key job responsibilities

  1. Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  2. Handling support requests and procedures across the network.
  3. Assisting in training new hires.
  4. Continuous learning of new technologies.
  5. Supporting customers from multiple buildings in the area, as well as remote customers.

BASIC QUALIFICATIONS
  1. High school or equivalent diploma.
  2. Experience supporting Windows, Mac or Linux machines.
  3. Experience operating systems support.
  4. Experience troubleshooting integrated and interdependent computer systems.
  5. Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  6. Availability to go work at our Cabo de Santo Agostinho - PE - Fulfillment Center, in a 3x2 shift (12 hours). Occasionally, the shift may change.
  7. Fluent in Portuguese and able to read in English.
PREFERRED QUALIFICATIONS
  1. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Hardware (installation), AWS, or other industry relevant certifications.
  2. Experience in a dynamic environment with a high degree of customer service.
  3. Advanced English.

Posted: November 16, 2024

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Cabo de Santo Agostinho, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    High school or equivalent diploma. - Corporate setting Windows, Mac or Linux. - Experience operating systems support. - Experience troubleshooting integrated and interdependent computer systems. - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals. - Availability to go work at our Cabo...

  • IT Support Associate Ii

    3 semanas atrás


    Cabo de Santo Agostinho, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    High school or equivalent diploma. - Experience supporting Windows, Mac or Linux machines. - Experience operating systems support. - Experience troubleshooting integrated and interdependent computer systems. - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals. - Availability to go work...


  • Cabo de Santo Agostinho, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    About Operations Technology Solutions (OTS)Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are...


  • Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    Área e especialização profissional: Logística - Transporte Nível hierárquico: Analista Local de trabalho: Rio de Janeiro, RJ Regime de contratação de tipo Efetivo – CLT Jornada Período Integral We are looking an experienced hands on Technical IT Support to join our team. In this role, you will be responsible for of all hardware, software, and...

  • IT Support Engineer

    2 meses atrás


    Região Geográfica Intermediária de São Luís, Brasil Tain Tempo inteiro

    Overview: We are seeking a talented and experienced Mid-Level IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging. As we continue to...


  • Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    We are seeking an experienced Technical IT Support Specialist to join our team at Talentos Consultoria. In this role, you will be responsible for ensuring the smooth operation of our IT systems and services. Your main tasks will be:Key ResponsibilitiesHardware and Software Support: Install, configure, and maintain hardware and software systems for our...

  • Help Desk Support Specialist

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Park Place Technologies Tempo inteiro

    About This RoleThe Help Desk Technician II is a critical member of our Park Place Technologies team, responsible for delivering exceptional customer service and technical support to our clients. As a Help Desk Technician II, you will provide timely and effective support for IT issues, ensuring that our clients' technology needs are met with the highest level...

  • IT Support Specialist

    4 semanas atrás


    Região Geográfica Intermediária de São Luís, Brasil Tain Tempo inteiro

    Job Summary: Tain is seeking a skilled and experienced IT Support Engineer to join our dynamic IT team. As a key member of our team, the successful candidate will possess a strong technical background and be able to provide timely and effective support to our end users.Key Responsibilities: Provide technical support to end-users on various IT issues...

  • Sales Support Associate

    6 meses atrás


    Rio de Janeiro, Brasil Equinix Tempo inteiro

    Sales Support Associate (Hybrid) Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...

  • IT Support Manager

    6 meses atrás


    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:11943**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**ROLE PROFILE** The IT Support Manager is responsible for leading, utilizing, building, and maintaining the team to correctly support and deliver the set objectives that will increase the overall quality and efficiency of the support team.**ROLE CONTRIBUTION** To ensure that the...

  • Sales Support Associate

    6 meses atrás


    Rio de Janeiro, Brasil Equinix Tempo inteiro

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...


  • Rio de Janeiro, Brasil Transocean Ltd Tempo inteiro

    Manager, IT Support ServicesApply at locations: Rio de Janeiro, Brazil office Time type: Full time Posted on: Posted 7 Days Ago Job requisition id: R109364 A Transocean está focada em ser o empregador favorito para a indústria de perfuração. Estamos nos desafiando a cada dia para impulsionar o desempenho da empresa por meio de avanços tecnológicos e...

  • IT Support Analyst

    5 meses atrás


    Rio de Janeiro, Brasil Pogust Goodhead Tempo inteiro

    **Pogust Goodhead** is a ground-breaking law firm that pursues class actions against the largest companies in the world on behalf of millions of individuals. Founded by Harris Pogust and Tom Goodhead in 2018, Pogust Goodhead is now the leading law firm in the world in its main practice areas and has been described as “the first legal unicorn,” it has...


  • Cabo de Santo Agostinho, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Bachelor's degree in Engineering, Administration, Economy, Data Processing, Computer Engineering, Mathematics or any correlated degrees; - Experience managing teams; - Employee and performance management experience; - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays; - Fluent Portuguese and Advanced English; This position...


  • Rio De Janeiro, Brasil Transocean Ltd Tempo inteiro

    Manager, IT Support ServicesApply at locations: Rio de Janeiro, Brazil officeTime type: Full timePosted on: Posted 7 Days AgoJob requisition id: R109364A Transocean está focada em ser o empregador favorito para a indústria de perfuração. Estamos nos desafiando a cada dia para impulsionar o desempenho da empresa por meio de avanços tecnológicos e...

  • IT Intern

    7 meses atrás


    Rio de Janeiro, Brasil BW Energy Tempo inteiro

    BW Energy is hiring an IT intern in Brazil to support our operations. As an IT Intern, you will have the opportunity to gain hands-on experience in a dynamic and technology-driven environment within the oil and gas industry. This internship provides you with an invaluable opportunity to work alongside IT professionals, develop your skills, and contribute to...


  • Rio de Janeiro, Rio de Janeiro, Brasil Cummins Inc. Tempo inteiro

    Job Summary: We are seeking a highly organized and detail-oriented Administrative Support Associate to provide timely and effective administrative support to our office. This role involves performing various administrative tasks under direct supervision.Key Responsibilities:Respond to phone calls, screen messages, and ensure prompt communication with...


  • Santo André, SP, Brasil Ansell Tempo inteiro

    **Associate Legal Counsel.Legal.Legal** **-** **(**30007492**)** **Description** **Why Ansell** - Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as...


  • Espírito Santo, Brasil Amazon Spain Services, S.L.U. Tempo inteiro

    Education: High School Qualification required as a minimum - Language: Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement. - Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease. - Data analysis...


  • Espírito Santo, Brasil Amazon Spain Services, S.L. Tempo inteiro

    Education: High School Qualification required as a minimum - Language: Proficiency (C1/C2 level) in English and French. - Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease. - Data analysis skills and proficiency with Excel is required Amazon strives...