Service Expert

Há 4 dias

Niterói, Rio de Janeiro, Brasil beBeeService Tempo inteiro R$90.000 - R$120.000
Job Title: Service Expert

Kongsberg Maritime is a global marine technology company providing innovative and reliable technology solutions for all marine industry sectors.

We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

As a Service Expert, you will work primarily with Dynamic Positioning software in delivery, after sales, and upgrade situations on both current and earlier versions of KM's Dynamic Positioning Systems.

The position involves extensive traveling (100+ days a year), both planned and on call on commissioning and service jobs.

  • Technical education, bachelor, or equivalent combination of experience/education in the related professional field.
  • Be customer-oriented and 'service-minded.'
  • Passion and patience to support customers and internal stakeholders.
  • Ability to handle simultaneous activities and work in a hectic environment.
  • Must be able to travel on short notice.
  • Must be comfortable with extended travel activity and work tasks controlled by our customers.
  • Be a team worker, with excellent cooperative skills towards colleagues and customers.
  • Manage English as the official 'work language.'
  • Ability to work independently, self-driven.

Responsibilities:

  • Provide customer support through commissioning and service on assigned Field Service product range.
  • Supply technical assistance during on-call assignments regarding HW/SW issues.
  • Attend CATs, Dry-Docking, and Sea trials during commissioning and regular service trips.
  • Responsible for reporting errors or defects on equipment delivered from KM and suggest improvement actions.
  • Provide technical assistance to Sales, After-sales, customer, and Field Service team.
  • Provide correct documentation when requested.
  • Responsible for updating CRM, databases, and documentation after regular services according to Global Customer Support processes.
  • Develop own qualifications by participating at internal/external courses and education.

Benefits:

  • Competitive salary.
  • Good development opportunities in an international environment.
  • Equal opportunity employer.

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