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Expert Customer Service Representative
3 semanas atrás
Job Overview
">We are seeking a Customer Support Specialist to join our team. This role involves investigating and resolving customer issues across multiple channels, including ticketing and social media.
">The ideal candidate will have effective communication and empathy skills, as well as the ability to escalate complex user issues to internal teams.
">About the Role
">In this position, you will be responsible for:
">- ">
- Investigating and resolving customer complaints">
- Communicating effectively with stakeholders">
- Escalating complex issues to internal teams">
- Collaborating with partners to resolve support incidents">
- Driving process improvements">
About You
">To be successful in this role, you will need:
">- ">
- Spanish and English proficiency">
- 5+ years of experience in customer support or a related field">
- Excellent written and verbal communication skills">
- Experience working with CRM platforms">
- Organizational skills and ability to track multiple projects">
- Basic Excel skills required">
- Ability to work in a fast-paced environment">
- Flexibility to travel up to 15% of the time">
