Business Process Consultant

1 semana atrás


São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro
About the Role

We are seeking a highly skilled Business Process Consultant to join our team at ServiceNow. As a Business Process Consultant, you will play a critical role in helping our customers achieve their business goals by implementing ServiceNow Customer Workflow solutions.

Key Responsibilities
  • Project Delivery
    • Serve as the primary technical/functional point-of-contact for projects and as the face of the development team to the customer.
    • Ensure quality of work delivered by technical team, serve as escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients.
    • Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices.
    • Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients.
    • Write/estimate stories, monitor developer's work, and own overall quality and delivery of development.
    • Lead technical onboarding efforts with new clients to understand their current processes and platform configurations.
    • Deliver any purchased development artifacts, documentation, and knowledge transfer activities.
    • Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.
    • Mentor developers and technical consultants on technical/functional design standards and best practices.
    • Research technology partner or other vendor solutions in context of client requirements for integration.
  • Pre-Sales
    • Maintain and build proficient knowledge of the ServiceNow platform and products.
    • Assist the pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems.
    • Evangelize ServiceNow Expert Services by contributing to whitepapers, webinars, community groups and partnerships.
  • Product
    • Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities.
    • Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product.
  • Leadership and Practice Development
    • Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
    • Serve as a Senior member of the Customer and Industry Workflow PracticeExpert Services team helping to define short-term and long-term goals.


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