Application Support Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

Transform Your Career with Tata Consultancy Services

Come and be part of a dynamic team at Tata Consultancy Services, where you can grow your skills and expertise in a collaborative environment.

Key Responsibilities:

  • Work closely with team members to analyze and resolve application issues
  • Identify defects, discrepancies, and trends through code debugging or log analysis
  • Manage incidents and communicate effectively with users, application owners, and senior stakeholders
  • Improve application stability and performance by observing patterns, recurring failures, and issues, and advise application owners on permanent fixes
  • Automate failures using machine learning techniques and notify discrepancies in production and automation of health-restoration
  • Identify alerts and processes that can be automated and work with the AppBank Engineering team to automate them
  • Participate in Change management process to manage risk in production environment
  • Build and improve running books for generalists to minimize operational errors and gain fungibility/efficiency
  • Develop reports to track and manage application health and support service performance

Requirements:

  • Computer Science concept of Data Structures in practical use cases
  • Problem-solving in a development or production environment, including experience observing patterns, analyzing root cause, and suggesting ideas to resolve issues
  • Good communication skills to articulate technical and functional aspects of a development/production problem
  • One of the following Structured or Object-Oriented programming languages: Java and Angular
  • One of the following Scripting languages: Shell script, Perl, or Python
  • One of the following RDBMS environments: Sybase ASE/IQ, Oracle, or DB2

What We Offer:

  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 for psychological assistance, legal, social, and financial assistance
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – Referral bonus
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform

Tata Consultancy Services promotes an inclusive culture, working for equity in Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. We think of different actions of inclusion and social responsibility to build a TCS that respects individuality.



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