
High-Tech Customer Service Expert
Há 7 dias
We're seeking an exceptional Technical Support Specialist to join our growing team. In this role, you'll be the first point of contact for customers experiencing issues with our software. Your technical expertise and problem-solving skills will enable you to provide expert-level support, troubleshooting complex technical problems efficiently.
Key Responsibilities:- Troubleshoot and resolve customer issues
- Provide guidance on navigating our software and its various modules
- Design and recommend tailored configurations and integrations
- Maintain and update knowledge base articles
- Collaborate with internal teams to escalate and resolve complex technical issues
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Experience with SAML-based SSO and identity management solutions
- Join a dynamic team dedicated to delivering outstanding customer experiences
- Develop your skills with ongoing training and professional growth opportunities
- Career advancement opportunities and a supportive work environment
- Achieve a better work-life balance with flexible remote work options
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