
Customer Service Agent
Há 6 dias
Customer Service Representative (Remote – Full Time)
Resumes must be submitted in English only.
Company Overview
Best Servicers of America
is a trusted provider of on-site service solutions, committed to enhancing brand image and customer satisfaction. We deliver accurate diagnostics, technical support, and follow-up service to ensure a superior customer experience. By aligning with our clients' systems and expectations, we dispatch qualified service technicians to resolve issues efficiently and professionally.
Position Summary
We are hiring a
Customer Service Representative
for a
full-time, remote
role. This position is focused on providing outstanding support to our clients and ensuring a seamless service experience from beginning to end.
Key Responsibilities
- Manage inbound service calls and customer inquiries
- Provide accurate information and support throughout the service process
- Resolve customer issues in a timely and professional manner
- Maintain a positive, empathetic, and professional attitude with customers
- Follow up with customers to ensure satisfaction
- Use internal systems and software to document calls and track service tickets
Qualifications
- Proven experience in a customer service or customer support role
- Strong communication and interpersonal skills
- Ability to remain calm and focused under pressure
- High attention to detail and strong problem-solving abilities
- Proficiency in English (reading, writing, and speaking)
- Good organizational and time management skills
- Experience using customer service software and CRM systems
- High school diploma or equivalent required
Technical & Work Environment Requirements
- Fast and reliable computer (minimum
8 GB RAM
) - Headset with a microphone
(no earbuds or AirPods) - High-speed internet (
100 Mbps or faster
) - Quiet work environment with no background noise
- Two monitors/screens
required for training (photos will be requested before the interview)
Work Schedule
- Monday to Friday: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
- Eastern Standard Time (USA)
Compensation
- $850 USD/month
via direct deposit (paid on the
5th of each month
) - Training/Probation Period (90 days):
$700 USD/month
This salary is non-negotiable. Please apply only if this compensation meets your expectations.
What We're Looking For
We want individuals who are ready to grow with us long-term, bring a proactive attitude to the team, and are self-motivated to work independently from home.
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