Customer Service Agent

Há 6 dias


Rio de Janeiro, Rio de Janeiro, Brasil Best Servicers of America Inc. Tempo inteiro US$15.000 - US$18.000 por ano

Customer Service Representative (Remote – Full Time)


Resumes must be submitted in English only.

Company Overview

Best Servicers of America
is a trusted provider of on-site service solutions, committed to enhancing brand image and customer satisfaction. We deliver accurate diagnostics, technical support, and follow-up service to ensure a superior customer experience. By aligning with our clients' systems and expectations, we dispatch qualified service technicians to resolve issues efficiently and professionally.

Position Summary

We are hiring a
Customer Service Representative
for a
full-time, remote
role. This position is focused on providing outstanding support to our clients and ensuring a seamless service experience from beginning to end.

Key Responsibilities

  • Manage inbound service calls and customer inquiries
  • Provide accurate information and support throughout the service process
  • Resolve customer issues in a timely and professional manner
  • Maintain a positive, empathetic, and professional attitude with customers
  • Follow up with customers to ensure satisfaction
  • Use internal systems and software to document calls and track service tickets

Qualifications

  • Proven experience in a customer service or customer support role
  • Strong communication and interpersonal skills
  • Ability to remain calm and focused under pressure
  • High attention to detail and strong problem-solving abilities
  • Proficiency in English (reading, writing, and speaking)
  • Good organizational and time management skills
  • Experience using customer service software and CRM systems
  • High school diploma or equivalent required

Technical & Work Environment Requirements

  • Fast and reliable computer (minimum
    8 GB RAM
    )
  • Headset with a microphone
    (no earbuds or AirPods)
  • High-speed internet (
    100 Mbps or faster
    )
  • Quiet work environment with no background noise
  • Two monitors/screens
    required for training (photos will be requested before the interview)

Work Schedule

  • Monday to Friday: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
  • Eastern Standard Time (USA)

Compensation

  • $850 USD/month
    via direct deposit (paid on the
    5th of each month
    )
  • Training/Probation Period (90 days):
    $700 USD/month

This salary is non-negotiable. Please apply only if this compensation meets your expectations.

What We're Looking For

We want individuals who are ready to grow with us long-term, bring a proactive attitude to the team, and are self-motivated to work independently from home.



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