Global Client Experience Director
Há 7 dias
We are seeking an experienced Global Client Experience Director to oversee the management of global client contracts and develop strategies to improve the overall customer experience. The ideal candidate will have a strong understanding of customer service policies and procedures, as well as excellent communication and collaboration skills.
Key Responsibilities:
- Develop and implement strategies to improve the overall customer experience
- Collaborate with cross-functional teams to ensure customer needs are met and exceeded
- Monitor overall client health and identify potential renewal risks
- Act as a second-level support contact for global clients
- Manage the client relationship during all periods of support escalations
- Train and manage a team of customer service representatives to ensure excellent customer service
Requirements:
- Advanced level of English
- Intermediate/Advanced level of Portuguese
- 5 years of experience in Service Management
- Telecommunication experience
- Technical knowledge of company policies, procedures, and services
- Proactive problem-solving mentality and excellent communication and collaboration skills
Compensation: $120,000 - $180,000 per year, depending on experience. This salary estimate is based on industry standards and market conditions in the United States.
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