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Customer Service Team Lead

2 meses atrás

Belo Horizonte, Minas Gerais, Brasil U4C Instituição de Pagamento S.A. Tempo inteiro
About the Role

U4C Instituição de Pagamento S.A. is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for supervising customer service operations, monitoring team performance, and developing strategies for continuous improvement.

Key Responsibilities
  • Supervise customer service team members and provide guidance on customer service best practices.
  • Monitor team performance and identify areas for improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the area leader to ensure successful service delivery.
  • Anticipate and resolve problems that may affect team performance and customer satisfaction.
  • Maintain clear and effective communication with partners and stakeholders.
Requirements
  • Proven experience in supervising customer service operations.
  • Management of customer service via multiple channels, including email and phone.
  • Knowledge of CRM tools and process management.
  • Fluent English language skills, with the ability to communicate effectively with international teams.
  • Full degree in Business Administration or related field.
What We Offer

As a Customer Service Supervisor at U4C Instituição de Pagamento S.A., you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our company.