Support Client Growth Specialist

Há 4 dias


Brasil beBeeSuccess Tempo inteiro US$50.000 - US$80.000

Customer Success Professional

We are seeking a Customer Success Professional to foster strong relationships with our clients, understand their goals, and enable them to maximize their return on investment (ROI) from our software.

About the Role
  • Onboarding & Implementation: Guide customers through onboarding and configuration for a smooth start.
  • Relationship Management: Build and maintain strong client relationships to support long-term success.
  • Training & Support: Lead training sessions, create helpful resources, and respond to client inquiries.
  • Customer Success Planning: Collaborate on customer goals and tailor success plans to maximize product ROI.
  • Reporting & Analytics: Deliver insights to customers, identify trends, and support strategy adjustments.
  • Product Engagement: Encourage product adoption and share best practices to drive customer satisfaction.
  • Reneewals & Upselling: Monitor satisfaction, track renewals, and identify upsell opportunities.
  • Feedback & Advocacy: Collect feedback and advocate for customers' needs to inform product improvements.

The ideal candidate should possess 2-3 years of experience in customer success, excellent communication skills, and the ability to work within time zones close to Brazil to ensure seamless client support.


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