Dedicated Technical Support Representative

Há 7 horas

Criciúma, Santa Catarina, Brasil beBeeCustomer Tempo inteiro R$1.500.000 - R$2.100.000
Technical Support Specialist Position

We are seeking a skilled Technical Support Specialist to manage customer inquiries, resolve technical issues, and provide exceptional support.

Key Responsibilities:

  • Manage customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests
  • Process customer orders over the phone, offering purchase guidance, and ensuring efficient order handling
  • Coordinate with suppliers to address delivery delays
  • Communicate essential customer messages to key departments such as Category Management, Logistics, and Product Data

Requirements:

  • Proficiency in German language (C1) and fluency in English language at B2 level is required
  • At least 1 year of support experience is necessary
  • Excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner
  • Ability to work independently as well as within different teams
  • Attentive, persistent, and solution-oriented
  • Strong work ethic and quickly adapt to changes in a dynamic business environment

The ideal candidate must be a proactive and independent thinker who can take ownership of tasks and ensure timely and quality output through collaboration with other team members.

Benefits:

  • 20+ vacation days and 2 sick leaves per month
  • Ability to work fully remotely
  • A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level
  • Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past

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