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Success Oriented Customer Support Professional
2 semanas atrás
We are a leading provider of back-office workforce solutions, serving the streaming video entertainment industry.
A strategic tech partner, we seamlessly handle operational tasks, delivering exceptional quality at significantly reduced costs.
Our team provides a perfect blend of talent and technology to bring our customers the best solutions.
Arcadian is led by an experienced international team of professionals with offices in various locations.
This role offers the opportunity to collaborate with internal teams to deliver valuable solutions to customers, drive the renewal pipeline, and exceed performance targets.
Key Responsibilities:
- Provide timely quality after-sales support via email, chat, and phone.
- Proactively communicate and collaborate with stakeholders to understand and analyze client needs.
- Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
- Work closely with internal stakeholders and support teams to ensure seamless communication and coordination.
- Successfully engage in multiple initiatives simultaneously.
- Align with Product Owners and meet regularly to understand the product roadmap.
- Document and advise related internal workgroups on operational best practices.
- Perform other customer success tasks as needed to support the overall success of the department.
Requirements:
- Fluent in neutral English, Spanish & Portuguese.
- 3-5 years of customer service/success experience.
- An entrepreneurial spirit and a desire to be proactive.
- Excellent planning, organizational skills, and ability to follow through until tasks are completed.
- Proven ability to problem-solve and maintain composure in high-pressure situations.
- Self-motivated, proactive, and able to work independently or as part of a team.
- Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service skills.
- Proficient in Microsoft Word, Excel, and PowerPoint.
About this Role:
This Customer Success Advocate - Bilingual will manage the end-to-end experience and lifecycle of customers based on the defined service strategy.
The primary objective is to renew, retain, and increase customer loyalty by providing a seamless and satisfying experience.
This involves collaborating with internal teams to deliver valuable solutions to customers, driving the renewal pipeline, and exceeding performance targets.
The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively with diverse stakeholders.
They will also possess strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
A background in customer service or success is essential for this role, with 3-5 years of experience in a similar position preferred.
The ideal candidate will be fluent in neutral English, Spanish, and Portuguese, with excellent language skills and a strong understanding of cultural nuances.
Additionally, they will be highly organized, self-motivated, and able to work independently or as part of a team.
In return, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
