Strategic Implementation Advisor

Há 3 dias

Indaiatuba, São Paulo, Brasil beBeeConsultant Tempo inteiro US$100.000 - US$120.000
Job Overview
Implementation consultants play a crucial role in driving positive change by implementing and configuring solutions to achieve health and safety business goals. This position is critical to helping customers succeed, and as an implementation consultant, you will be considered a trusted advisor across the entire project lifecycle.

In this role, you will be responsible for delivering solutions to both new and existing mid-market and enterprise customers. You will handle projects with varying scope and complexity, collaborating with customers across all industries to capture, document, and configure requirements. Additionally, you will conduct testing, training, and support go-live activities to ensure customer satisfaction and desired outcomes are achieved.

This is a challenging yet rewarding opportunity to work on high-profile projects, build strong relationships with clients, and develop your technical skills. If you have a passion for customer satisfaction, demonstrated through effective relationship management and delivering positive outcomes, we encourage you to apply for this exciting role.

Responsibilities
  • Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design, and adhering to scope, budget, and schedule.
  • Manage customer and internal project team relationships, and communication throughout project ensuring the customer and internal project team are kept up to date on the status of projects or tasks.
  • Lead onsite and remote meetings and workshops with customer project team, encompassing activities such as requirements gathering, and configuration reviews to ensure the solution is aligned with customer requirements.
  • Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers' needs and project goals.
  • Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget and timeline changes effectively.
  • Perform solution testing, and coordinate with quality assurance teams for QA testing and the customer, during User Acceptance Testing.
  • Develop and deliver onsite or remote customer-specific training programs during the project implementations.
  • Assists Support teams with resolution of customer configuration defects.
  • Infrequent travel (up to 20%) to customer sites.

Required Skills and Qualifications
The ideal candidate will have a consulting background, with at least 5 years of technical implementation consulting experience of SaaS solutions. They will also have hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software. A good understanding of cloud technology principles and service delivery organization targets is also essential. Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions is a must.

Benefits
  • A unique opportunity to contribute first-hand to a bigger purpose, helping our customers eliminate Injury/Illness on the job.
  • Ability to flex your consulting and configuration skills with our customers from around the world and across a variety of industries.
  • Elevate your technical skills, developing expertise on the Intelex platform as well as other software and integrations that we leverage to support our customers.
  • Opportunity to configure across multiple devices (desktop, mobile etc.).

Onboarding and Year One Journey
  • Within 1 month: Participate in Corporate onboarding - Learn about our history, values, and parent companies. Participate in Departmental onboarding - Learn our software, methodology, and how you fit into the organization. Work with an onboarding mentor - Gain mentorship through your onboarding programs and beyond. Meet the team, leadership, individuals across the organization.
  • Within 2 months: Complete key Departmental onboarding assignments - Learning the key components to the role, ensuring you are ready to be customer-facing. Start a project with the support of your Mentor, Manager, and the entire team. Take on other ad-hoc customer facing or behind the scenes customer work.
  • Within 4 months: Fully ramping up, with role-specific critical metrics and targets. Growing your knowledge - Learning more software components and features.
  • Within 1 year: Effectively manage four or more concurrent projects, as well as deliver sustainment services for customer enhancements. Guide customers towards standard methodologies and industry best practice. Become an Onboarding Mentor - helping the next generation learn and grow. Achieve positive customer feedback for quality and delivery.

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