
Innovative Customer Advocate
Há 2 dias
We are seeking a highly skilled and motivated Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving the successful adoption and utilization of our integration platform solutions.
This is an excellent opportunity for a professional who is passionate about helping customers succeed. You will work closely with our B2B customers, guiding them through their integration journey and ensuring they achieve maximum value from their investment in our platform.
The ideal candidate will have a strong understanding of integration concepts, excellent communication skills, and a proactive approach to problem-solving. You will also be comfortable working in a remote environment and have experience using CRM software and other customer success tools.
In this role, you will be responsible for:
- Onboarding and implementation: lead the onboarding process for new customers, providing comprehensive training and support on our integration platform.
- Relationship management: build and nurture strong relationships with key stakeholders within customer organizations.
- Retention and expansion: proactively identify and mitigate any risks that could lead to customer churn, and develop strategies to increase customer satisfaction and loyalty.
- Advocacy and collaboration: act as a customer advocate within our organization, providing feedback to product development and engineering teams to enhance our platform.
- Proven experience in a customer-facing role, preferably within a SaaS or technology company.
- Strong understanding of integration concepts, APIs, and iPaaS solutions.
- Excellent communication, interpersonal, and presentation skills.
- Ability to build rapport and establish trust with technical and business stakeholders.
- Proactive and solutions-oriented mindset.
- Experience using CRM software (e.g., Salesforce) and other customer success tools.
- Flexible working schedule.
- Health care and Odonto Plan.
- R$ 1.200,00/month on Caju card for food and meal allowance, mobility, home office supplies, culture, health, and education.
- Life insurance.
- Child care assistance.
- Gympass.
- English course.
- Equity Program (RSUs).
We believe in creating a supportive and respectful culture that fosters constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create innovative ideas.
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