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Performance Manager

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro

Job Overview:

The Customer Performance Manager role is responsible for building and preserving trusting relationships with customers.

This position requires strategic and analytical thinking to solve problems and ensure maximum client satisfaction.

Key Responsibilities:
  • Partner with Services Director to develop customer satisfaction strategies
  • Interface with Contract Manager and internal teams to find the best approach for contract amendments, claims, and arbitrations
  • Build and maintain profitable relationships with key customers
  • Oversee customer relationships handled by your team
  • Resolve customer complaints efficiently
  • Keep customers informed about the latest products
  • Meet with managers to plan strategically
  • Understand key customer needs and address them
  • Know the competition and strategize accordingly
Requirements:
  • Bachelor's Degree in Administration, Engineering, Sciences, or Business from an accredited university or college
  • Knowledge of the Wind industry and/or Services business
  • Minimum of 10 years of previous experience
  • Proven ability to work cross-functionally and drive transformation in a mission-based team
  • High resiliency and ownership
  • Ability to travel and manage a multi-country team
  • Fluent in English and Portuguese
  • Excellent interpersonal and communication skills
  • Proficient in all Microsoft applications
  • Superior product knowledge
  • A team player with leadership skills
Desired Characteristics:
  • Fluent in Spanish
Additional Information:
  • Relocation Assistance Provided: No
Seniority Level:
  • Mid-Senior level
Employment Type:
  • Full-time
Job Function:
  • Research, Analyst, and Information Technology
Industries:
  • Electric Power Generation