
Human Resources Transformation Lead
1 dia atrás
Job Overview:
">As a highly skilled HR Shared Services Team Leader, you will be responsible for overseeing the day-to-day operations of our Shared Services organization, including Payroll Management, HR Administration, Compliance, Regulatory Reporting, automations, and Project Management.
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- Set priorities, hire high performers, manage performance, coach and development, rewards and recognition, and overall staff productivity.">
- Develop policies and programs as necessary within assigned scope.">
- Partner with COEs, Shared Services and Payroll Manager, HRIS Manager, Systems Administrator, Business Leaders, and external vendors to shape the HR Shared Services roadmap.">
- Lead transition plans and adjustments to the HR model to ensure continuous operational effectiveness.">
- Standardize/re-engineer HR processes for scale and efficiency.">
- Owning day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience.">
- Drive clarity, alignment, and accountability in a fast-paced, complex matrix environment.">
- Communicate effectively and work with confidential and sensitive information at all levels of a large organization.">
Key Responsibilities:
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- Build and lead a diverse, engaged, and high-performing team.">
- Manage day-to-day operations of the department.">
- Partner with stakeholders to drive the vision and strategy of HR Shared Services initiatives.">
- Identify process improvements and implement changes.">
- Own the employee experience and deliver operational excellence and simplification across Shared Services.">
- Translate shared services concepts to others with impeccable customer service skills.">
- Perform other duties as assigned or requested.">
Requirements and Qualifications:
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- 5 years of progressive experience supporting HR Operations (HRIS, HR Service Centres, Payroll, Data Integrity and Reporting, Associate Onboarding, Process Improvement).">
- 3 years management/leadership experience.">
- Advanced level proficiency in English, Spanish, and Portuguese.">
- Prior experience with HR implementations, including review of end-to-end business process mapping, recommendations, and gap analysis.">
- Experience leading large cross-functional teams on large and complex projects.">
- Expertise in HR Share Service methodology, leveraging technology and process improvement to deliver exceptional employee experiences.">
Preferred Skills:
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- Strong analytical and project organization skills.">
- Ability to manage multiple priorities and initiatives.">
- Excellent communication skills both verbal and written.">
- Ability to synthesize and analyze data to influence decision-making.">
- Goal, results, oriented, self-motivated, project and portfolio management.">
- Ability to Influence and negotiate.">
- Highly proficient with Microsoft Office Suite.">
- Agile/Lean Sigma/Six Sigma quality and process improvement experience.">
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