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Service Delivery Analyst
2 meses atrás
In this role, you will have the opportunity to work closely with our clients, understanding their needs, and providing tailored solutions to drive their success. You will be part of a collaborative team that values innovation, teamwork, and customer satisfaction.
Key Responsibilities:
* Manage a portfolio of clients, providing proactive support and issue resolution
* Collaborate with internal teams to deliver high-quality services and meet client expectations
* Develop deep expertise in our core product features and functionality
* Communicate effectively with clients, providing regular status updates and issue resolutions
* Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices
Requirements:
* 3+ years of experience in a technology or social impact role
* 2-3 years of Salesforce consulting or administration experience
* Salesforce Administrator Certification
* Strong aptitude for technology and data
* Excellent written and verbal communication skills
* Client relationship management skills
* Detail-oriented and efficient with excellent multitasking and organizational skills
What We Offer:
* Competitive compensation and benefits package
* 48 days of paid leave each year
* Medical insurance premiums covered
* Wellness leave and sabbatical program
* Employee incentive plan
If you're passionate about delivering exceptional customer experiences and have a strong background in technology and data, we encourage you to apply for this exciting opportunity.
At Vera Solutions, we're committed to creating a diverse and inclusive work environment that values innovation, teamwork, and customer satisfaction. We look forward to hearing from you"}
