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Customer Success Consultant Expert

Há 1 mês

Brasil QriarLabs Tempo inteiro

We are seeking a highly skilled Customer Success Consultant to join our team at QriarLabs. Based in São Paulo, this role offers a unique blend of remote work options and in-office collaboration.

About Our Culture

Our workplace champions individual achievement and productivity, fostering a culture where merit and hard work drive success. We value professionalism, ethical practices, and excellence, providing a supportive atmosphere for growth and innovation.

This is a hybrid position, requiring 2-3 days of in-office presence per week. For foreign candidates, remote work is an option.

Role Overview:

  • Manage support tickets efficiently
  • Conduct pre-sales and post-sales consultations
  • Perform technical product demonstrations
  • Collaborate on technical documentation and write insightful tech posts
  • Work with sales and development teams to address customer needs
  • Identify bottlenecks and bugs
  • Contribute to maintaining code quality, organization, and automation
Key Responsibilities

The ideal candidate will possess excellent problem-solving skills, attention to detail, strong communication abilities, and capacity to learn, support, and educate on QriarLabs' products.

A bachelor's degree in Computer Science, Engineering, or related field is required. Experience with cloud services, containerization technologies like Docker, and knowledge of SCIM protocol and identity management systems are preferred qualifications.

Benefits:

  • Competitive salary: R$ 10,500 - R$ 13,000 per month (depending on experience)
  • Flexible working hours and remote work options
  • Health insurance for employees
  • Life insurance for employees
  • English classes
  • Eligibility for online training platforms, such as Alura
  • Mental health support provided by a specialized company

We offer a collaborative, international, and innovative work environment that values employee growth and well-being.