
Technical Infrastructure Specialist
Há 5 dias
Job Title: Technical Infrastructure Specialist
Job Description:This role involves providing technical support and maintenance for IT infrastructure, including hardware, software, and network devices.
- Provide first-level technical support for computer hardware, mobiles, printers, and other peripherals.
- Use a ticketing tool to document and manage incidents, problems, and work requests, along with their resolutions.
- Configure and install laptops, tablets, and smartphones for new users.
- Maintain LAN infrastructure by configuring and managing all network hardware devices.
- Register and track all IT assets using LANDesk and BMC systems.
- Collaborate with IT leadership to achieve project planning objectives.
- Work with third-party service providers to deliver IT infrastructure services.
To be successful in this role, you will need the following qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience with hardware and software installation, as well as network administration.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork skills.
- English language proficiency is required, with Spanish language being an asset.
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