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IT Technical Support Analyst
2 semanas atrás
Provide first level help desk support for computer hardware, mobiles. software, printers, network, and other peripherals.
Use the ticketing tool (BMC) to document and manage incidents. problems and work requests and their respective resolutions.
Onboarding users with the configuration and software installation of laptops, tablets, and smartphones
Server administration and maintenance of physical & virtual servers, including domain controller, file server, application server and VMware virtualization.
Manage LAN infrastructure configuring and maintaining all network hardware devices.
Registration and controlling of all IT assets at LANDesk and BMC system.
Work with IT leadership to fulfil budgeting and infrastructure project planning objectives.
Coordinate, manage and supervise third-party IT infrastructure service providers.
Collaborate with cross-functional teams to develop and implement infrastructure strategies including upgrades and migrations.
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