Delivery Station Night Shift Leader

2 semanas atrás

Recife, Pernambuco, Brasil beBeeShift Tempo inteiro R$800.000 - R$1.200.000

Job Description:

The role of a Shift Manager in a Delivery Station involves overseeing the night shift operation, providing leadership to Team Leads, Operators and Delivery Service Providers, managing external agency relationships and performance. The Shift Manager will wear many hats and work in a highly collaborative environment that's more start-up than big company.

Key Responsibilities include:

  • Overseeing the operation that focuses on the delivery of Amazon orders direct to customers
  • Supporting your team of operational leaders in daily management of the delivery station. This will include allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
  • Working with KPIs such as On Time Dispatch, First Day Delivery Success and enhancing customer service.

Requirements:

To be successful in this role, you'll need:

  • Bachelors' Degree in Engineering, Operations or related field as well as a MBA
  • Ability to influence others without having positional authority
  • Ability to handle changing priorities and use good judgment in stressful situations
  • Experienced on start-up/dynamic environments that dealt with ambiguities
  • Advanced writing and reading skills in English

Benefits:

This role offers:

  • Opportunity to work in a fast-paced, dynamic environment
  • Chance to make a real impact on customer satisfaction
  • Collaborative team environment

Others:

We're looking for someone who is:

  • Quality focused
  • Customer obsessed

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