Process Quality Control Specialist

1 semana atrás


São Paulo, São Paulo, Brasil Amazon Tempo inteiro
About the Role

We are seeking a highly skilled Process Specialist to join our Amazon Customer Excellence System (ACES) team. As a Process Specialist, you will be responsible for ensuring quality control and continuous improvement across our operations.

Key Responsibilities
  • Be the Subject Matter Expert (SME) on all operational processes
  • Lead process integration efforts at our Delivery Stations (DS)
  • Lead Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.
  • Own and manage change on a granular level
  • Perform audits to ensure continuous SOP adoption and eliminate defects and deviations
  • Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
About the Team

The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency.

Requirements
  • Bachelor's Degree in logistics, manufacturing, or a related field
  • Lean Six Sigma certification
  • Experience in complex operational and process improvement projects
  • Data-oriented approach, using KPIs to measure performance
  • Excellent English and Portuguese skills


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