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Desktop Support Specialist

2 meses atrás


São Paulo, São Paulo, Brasil Brainotech It Solutions Kft Tempo inteiro

We are seeking a skilled IT Support Technician to join our team at Brainotech It Solutions Kft.

Job Summary:

The successful candidate will be responsible for providing technical support and maintenance for desktop devices, including hardware, software, and connectivity issues.

Key Responsibilities:

  • Manage desktop devices incidents through to resolution, including IMAC and desk-side support services.
  • Provide hard and soft break-fix services for laptops and desktops.
  • Support, manage, optimize, and maintain the configuration and installation of desktop devices, including patch updates and hardware replacements.
  • Analyze service desk calls for desktop devices and incident data to identify potential user training requirements and automation opportunities.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.

Requirements:

  • Work permit (required)
  • One location

Salary: R$ 200.00 per day