Latam CX Service Excellence Manager

Há 3 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$50.000 - R$80.000
Customer Experience Lead

We are seeking a highly skilled and experienced individual to drive External Fulfillment CX initiatives in Latam. The successful candidate will be responsible for increasing adoption and awareness of our program while delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and implement customer-centric strategies to improve satisfaction and loyalty
  • Collaborate with cross-functional teams to ensure seamless customer experiences across touchpoints
  • Analyze customer feedback and data to identify areas for improvement
  • Design and deliver training programs to enhance customer service skills
Requirements:
  • Minimum 1 year of customer service experience
  • Fluent English language skills (speaking, writing, reading)
  • Experience in payments or e-commerce
  • Able to work flexible hours, including weekends, nights, and/or holidays

We offer a dynamic and challenging work environment that fosters growth and development. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

About the Role

This is an exciting opportunity for a motivated and results-driven professional to join our team as a Customer Experience Lead. In this role, you will be responsible for driving External Fulfillment CX initiatives in Latam, increasing adoption and awareness of our program while delivering exceptional customer experiences.

You will lead a team of customer-facing professionals and collaborate with cross-functional teams to ensure seamless customer experiences across touchpoints. You will analyze customer feedback and data to identify areas for improvement and design and deliver training programs to enhance customer service skills.

To succeed in this role, you will need a minimum of 1 year of customer service experience, fluent English language skills (speaking, writing, reading), experience in payments or e-commerce, and the ability to work flexible hours, including weekends, nights, and/or holidays.

If you are passionate about delivering exceptional customer experiences and have a proven track record of success in a similar role, we encourage you to apply.

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