Customer Engagement Manager

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeIntegration Tempo inteiro R$85.000 - R$115.000

Driving Customer Success

About the Role

You will play a vital role in driving successful adoption and utilization of our Integration Platform as a Service (iPaaS) solutions. You will be a trusted advisor to B2B customers, guiding them through their integration journey and ensuring they achieve maximum value from their investment.

Key Responsibilities
  • Onboarding and Implementation: Lead the onboarding process for new customers, providing comprehensive training and support on our iPaaS platform. Collaborate with customers to understand their integration needs and develop tailored implementation plans.
  • Relationship Management: Build and nurture strong relationships with key stakeholders within customer organizations. Conduct regular check-in meetings to review integration performance, address any challenges, and identify opportunities for improvement.
  • Retention and Expansion: Proactively identify and mitigate any risks that could lead to customer churn. Develop and execute strategies to increase customer satisfaction and loyalty.
  • Advocacy and Collaboration: Act as a customer advocate within our organization, providing feedback to product development and engineering teams to enhance the platform. Collaborate effectively with internal teams to ensure seamless customer experience.
Requirements

We are looking for an individual with proven experience in a customer-facing role, preferably within a SaaS or technology company. A strong understanding of integration concepts, APIs, and iPaaS solutions is required. Excellent communication, interpersonal, and presentation skills are necessary for building rapport and establishing trust with technical and business stakeholders.

Benefits

We believe in a highly collaborative work environment, fostering constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas. Our organization values diversity and is dedicated to encouraging a supportive and respectful culture in our community.

  • Customer Engagement Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    **We help the world run better****Summary**As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers.Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In...

  • Customer Engagement Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeBusiness Tempo inteiro R$82.000 - R$127.000

    We are seeking a highly skilled Customer Engagement Manager to join our dynamic team.This exciting role involves working closely with customers to guide them through their business journey, ensuring their satisfaction and retention. The successful candidate will be responsible for overseeing key customer milestones, from deal signature through system...

  • Customer Engagement Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeEngagement Tempo inteiro R$60.000 - R$145.000

    Customer Engagement Manager">Are you ready to take on a new challenge in customer relationship management? In this role, you will be responsible for planning and coordinating the execution of a comprehensive CRM strategy that drives engagement across multiple channels. Your focus will be on creating high-value interactions with customers and improving...

  • Manager, Engagement

    2 semanas atrás

    São Paulo, São Paulo, Brasil Zendesk Tempo inteiro

    We are seeking a dynamic and experienced **Manager of Engagement Managers**to lead our growing team across Brazil and the broader LATAM region. This role is responsible for ensuring project success, managing escalations, and building strong partnerships with Sales, Solution Architects, and other stakeholders to deliver exceptional outcomes. In addition to...

  • ECS Digital Customer Engagement Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    Requisition ID: Work Area: Consulting and Professional ServicesExpected Travel: 0 - 10%Career Status: GraduateEmployment Type: Regular Full TimeCareer Level: T1Hiring Manager: Samuel RochaRecruiter Name: Thais NadimAdditional Locations:ECS Digital Customer Engagement Manager (dCEM)About The TeamThe SAP Enterprise Cloud Services (ECS) organization is a...

  • Engagement Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Salesforce Tempo inteiro

    Job CategoryCustomer SuccessJob Details**About Salesforce**We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Manager, Engagement

    2 semanas atrás

    São Paulo, São Paulo, Brasil Zendesk Group Tempo inteiro

    Manager, Engagement page is loaded## Manager, Engagementremote type: Fully Flexiblelocations: São Paulo, Braziltime type: Full timeposted on: Publié aujourd'huijob requisition id: R32551## Job DescriptionWe are seeking a dynamic and experienced **Manager of Engagement Managers** to lead our growing team across Brazil and the broader LATAM region....

  • Manager, Engagement

    1 semana atrás

    São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    Manager, Engagement page is loaded## Manager, Engagementremote type: Fully Flexiblelocations: São Paulo, Braziltime type: Full timeposted on: Posted 4 Days Agojob requisition id: R32551## Job DescriptionWe are seeking a dynamic and experienced **Manager of Engagement Managers** to lead our growing team across Brazil and the broader LATAM region....

  • Manager, Engagement

    2 semanas atrás

    São Paulo, São Paulo, Brasil Zendesk Tempo inteiro

    Overview Manager, Engagement role at Zendesk. Lead the Engagement Managers team in Brazil and the broader LATAM region. Responsible for ensuring project success, managing escalations, and building strong partnerships with Sales, Solution Architects, and other stakeholders to deliver exceptional outcomes. Shape and drive enterprise-level initiatives that...

  • Sr. Engagement Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Databricks Tempo inteiro

    Join to apply for the Sr. Engagement Manager - LATAM (Brazil) role at DatabricksCSQ226R133The Sr. Engagement Manager works to establish a deeper partnership with Databricks customers by creating a dedicated line of sight to successful architecture and use of the Databricks platform to achieve the best value for our customers. They aim to exceed customer...