Customer Service Professional
Há 2 dias
As a customer service professional, you will play a crucial role in ensuring the success of our clients.
Job SummaryWe are seeking a highly motivated and experienced customer service representative to join our team. This individual will provide exceptional support to clients, ensuring their needs are met while maintaining high levels of service quality.
- Provide top-tier customer service by responding promptly to client inquiries and resolving issues efficiently.
- Collaborate with internal teams to refine pre- and post-contract processes, including invoicing, cash collection, and access management.
- Assist in projects aimed at improving our processes and systems, such as testing and QA activities.
Key Responsibilities:
- Exceed client expectations by providing timely and accurate solutions.
- Maintain data accuracy and quality in various systems, including CRM, Finance, and Fulfillment systems.
- Manage client accounts, orders, and users across all relevant systems.
- Grant and remove contractually agreed-upon access as needed.
- Complete timely payment allocations as part of the Order-to-Cash process.
- Resolve product, order, user, and account discrepancies.
- Serve as primary point of contact for internal customers, executing tasks to support client needs.
- Troubleshoot customer issues and advocate on their behalf, engaging IT, CRM, and other teams to resolve problems.
- Manage Know Your Customer (KYC) paperwork as part of O2C.
- Assist or drive ad-hoc projects to update and improve existing systems or processes.
Required Skills and Qualifications:
- Previous experience in B2B customer or client service support.
- Strong English reading and writing skills.
- Proficiency in Salesforce and MS Office, including Word and Excel.
- Excellent analytical and problem-solving skills.
- Ability to troubleshoot problems, communicate effectively, and manage competing priorities.
- Customer service skills and proficiency in Jira.
Our Company Values:
- Metrics Driven: We use insights to improve our customers' experience and business performance.
- Accountable: We keep our promises and get things done.
- Growth Mindset: We stay agile and adapt to change.
At our company, we value diversity, equality, and inclusivity. We believe in creating a workplace where everyone feels valued and empowered to contribute meaningfully. If you're open-minded, resilient, and passionate about delivering exceptional results, this could be an exciting opportunity for you
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