Operations Excellence Director

Há 3 dias

Mato Grosso, Brasil beBeeRisk Tempo inteiro

Overview

As a Player Operations Lead, you will be responsible for overseeing key areas of Player Operations, including Anti-Money Laundering (AML), Know Your Customer (KYC), risk management, and payment processing. This role involves managing a team of Operations Specialists to ensure operational excellence and efficiency.

Key Responsibilities

  • Manage and mentor Operations Specialists to ensure team development and alignment with business objectives.
  • Oversee AML, KYC, risk management, and payment workflows to maintain efficiency and compliance with industry best practices.
  • Monitor transactions and risk patterns to proactively identify and prevent fraudulent activity while optimizing payment success rates.
  • Collaborate with internal teams to refine processes, implement training programs, and drive continuous improvements in fraud detection and operational workflows.
  • Work closely with payment providers and key stakeholders to enhance payment processing strategies and risk mitigation efforts.
  • Utilize data analytics to identify trends, improve decision-making, and enhance overall team performance.
  • Act as a senior escalation point, ensuring swift resolution of operational challenges and implementing best practices for process automation.

Requirements

We are seeking a candidate with:

  • A minimum of 5 years of experience in AML, KYC, risk management, payments, or operational management roles, with at least 2 years managing a team of specialists.
  • Strong understanding of payment workflows and risk mitigation strategies.
  • Experience in the gaming industry, particularly with USA/European accounts.
  • Experience with managing remote teams.
  • Proven ability to manage and coordinate remote teams effectively, fostering engagement, communication, and productivity across different time zones.

Skills

  • Proven people management skills with the ability to coach, mentor, and lead high-performing teams.
  • Analytical mindset with expertise in driving operational improvements.
  • Strong communication skills to effectively align teams and liaise with senior leadership.
  • Familiarity with fraud detection systems, risk management tools, and workforce planning solutions.

Education

A degree in Business, Risk Management, or a related field is preferred but not essential.

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