Key Account Manager
2 semanas atrás
This role involves mentoring and developing team members, leading by example, and promoting a culture of continuous improvement. You’ll also act as the first point of contact for escalations, proactively offering solutions and ensuring smooth operations.
*Key Responsibilities*:- Oversee daily operations of the Key Account team, ensuring tasks are completed efficiently.- Deliver exceptional service to key accounts, enhancing customer satisfaction and retention.- Manage and mentor team members, focusing on performance, onboarding, and training.- Lead by example, fostering a culture of dedication, professionalism, and high performance.- Handle escalations and resolve issues for high-value customers.- Develop and refine workflows and processes to improve service quality and efficiency.- Monitor VIP performance, implement KPI-based action plans, and ensure adherence to company policies.- Collaborate with internal departments to improve daily operations and customer experience.- Approve budgets for Key Account-related events and gifting.
*Qualifications*:-
Industry experience, either in iGaming or Sports Betting- Bachelor’s or Master’s Degree in Marketing, Business Administration, Management, or a related field.- Proven experience in Key Account Management.- Native Portuguese speaker with excellent English skills.- Strong leadership skills with the ability to inspire and build trust.- Ability to work under pressure and ensure team accountability.- Data-driven with strong analysis and reporting skills.
This role is ideal for a highly motivated, results-oriented individual who is passionate about delivering world-class service and driving business success through effective Key Account Management.
*Compensation*:- 12k-16k BRL / month.- Benefits package which includes health and PTO.- Full time role- Meal Allowance
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