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Customer Insights Analyst
2 meses atrás
🚨 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐉𝐮𝐧𝐢𝐨𝐫 🚨
✅ Inicio: 𝐈𝐦𝐞𝐝𝐢𝐚𝐭𝐨
✅ Alocação: 𝐏𝐞𝐫𝐢́𝐨𝐝𝐨 𝐈𝐧𝐝𝐞𝐭𝐞𝐫𝐦𝐢𝐧𝐚𝐝𝐨
✅ Atuação: 𝐇𝐞𝐧𝐫𝐢 𝐃𝐮𝐧𝐚𝐧𝐭 / 𝐒𝐏 (𝟐𝐱 𝐩𝐨𝐫 𝐬𝐞𝐦𝐚𝐧𝐚)
✅ Contrato: 𝐏𝐉 𝐨𝐮 𝐯𝐢𝐚 𝐂𝐨𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐯𝐚
𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐚𝐛𝐢𝐥𝐢𝐝𝐚𝐝𝐞𝐬:
Os profissionais atuarão em estruturas de Squads de experiência do cliente reportando matricialmente para os gestores de Consumer Insights. A partir da métrica de NPS, realizará estudos aprofundados para esclarecer a causa raiz das dores apontadas pelos clientes, combinando informações de diversas fontes, como indicadores operacionais, feedback do cliente (primário ou secundário), redes sociais, benchmarks, visitas a campo e novas pesquisas.