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Analista de Customer Services
3 semanas atrás
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:
It’s not just about your careeror your job title it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
A Wabtec está a procura de um profissional para integrar o time de Serviços da Wabtec, como Analista de Customer Service. Este membro da equipe será responsável pela gestão da conta do cliente no atendimento das demandas de serviços/pós-venda para locomotivas.
**Responsabilidades**:
- Ser o ponto focal do cliente no atendimento da conta.- Interface diária com as pessoas chaves dentro da organização, incluindo time Comercial, Gerentes de Serviço e Financeiro.- Gestão das demandas de peças e serviços dos clientes - acompanhamento até a entrega final.- Criação e gestão das ordens de venda, acompanhamento dos prazos de atendimento e faturamento ao cliente.- Gestão das demandas de garantia.- Gestão dos indicadores de atendimento, com ações de análise e correção visando a melhoria contínua.- Controlar os números financeiros da conta - Ordens, Vendas e Caixa.- Realizar trabalhos de orçamento e projeções de venda, em conjunto com os Service Leaders.- Suportar a elaboração dos contratos comerciais.
Qualificações requeridas:
- Desejável formação em Engenharia ou áreas afins de Administração e Gestão de Negócios.- Proficiência com Excel e conhecimento das ferramentas do Microsoft Office.- Experiência com sistemas ERP, preferencialmente Oracle.- Capacidade analítica - demanda por análise de dados como ferramenta para um trabalho efetivo.- Inglês Avançado e Espanhol será um diferencial.- Experiência anterior em suporte ao cliente como um diferencial, atividades comerciais como foco em B2B.- Disponibilidade para viagem em até 20% do tempo.
Habilidades pessoais:
- Comunicação interpessoal : habilidade no relacionamento com times diversos.- Dinamismo : para trabalho em ambiente com tarefas concorrentes.- Organização : fundamental na gestão de demandas diversas e simultâneas.- Resiliência : trabalho em ambiente com adversidades e necessidade de recuperação rápida.- Ownership _: trabalho independente, ambiente onde iniciativa e proatividade são diferencias.- Desejo por aprender Área escola para desenvolvimento e criar conexões.
LI-TL1
Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles people like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
