Customer Service Specialist

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Com quem você trabalhará?

Latam Freight Services team

Como você irá fazer a diferença?

Como membro do time de Customer Service Latam para Freight Services, você será responsável por gerenciar as demandas para venda de peças e serviços de locomotivas para os clientes na América Latina, incluindo a gestão dos pedidos de compra e o diligenciamento de todo o processo interno para garantir a disponibilização do produto/serviço na data acordada com os clientes.

O que queremos saber sobre você?

• Desejável formação em Engenharia, Comércio Exterior, Administração ou áreas afins para gestão de negócios.
• Habilidade/experiência com ferramentas digitais – Excel, PowerPoint, Power BI.
• Experiência com sistemas ERP, preferencialmente Oracle.
• Experiência anterior em suporte ao cliente é um diferencial, atividades comerciais com foco em B2B.
• Boa capacidade analítica para tomada de decisões.
• Habilidades de comunicação e relacionamento interpessoal.
• Perfil dinâmico, proativo e resiliente.

Como será o seu dia-a-dia?

• Ser o ponto focal do cliente no atendimento da conta, para peças e serviços.
• Realizar interface com áreas diversas do cliente e interno Wabtec – Operação, Financeiro, Comercial e afins.
• Gestão das demandas de peças e serviços para locomotivas.
• Acompanhar a cadeia da geração da demanda até a entrega ao cliente.
• Cotações para venda de peças.
• Gestão do pós-venda/garantia.
• Gestão dos indicadores de atendimento, análise de causa raiz e ações visando a melhoria contínua.
• Reporte dos resultados financeiros das contas, incluindo as projeções.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.