Customer Support/kyc Analyst

2 semanas atrás

Curitiba, Brasil Uncapped Tempo inteiro

**A role for anyone located in **Curitiba (Brazil)**

**Role Overview**

**About Uncapped**

Founded in 2019 and headquartered in London, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. We provide lending volumes of between $100k and $10m without credit checks, personal guarantees, warrants, equity, or compounding interest - and make money by charging a low flat fee that is paid back from future sales revenue. Uncapped has raised $120 million from investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.

**About the Services Team**

**What you will do ✍️**
- Ensure Uncapped is providing world-class support to the customer during every part of their lifetime as a customer
- Resolve customer issues in a great speed, keeping backlog inexistent
- Onboarding customers based on our internal policies and procedures
- Perform enhanced due diligence reviews on business customers and their owners
- Generate and maintain appropriate case documentation
- Escalate any issues or complex cases and ensure their resolution
- Other ad-hoc business due diligence-related tasks

**Requirements**:
**Who you are**
- Previous experience in a fintech or fast pace environment is a must
- Experience in customer support or account executive roles
- Experience with Hubspot CRM
- Experience in processing KYC and EDD cases for UK/EU commercial lending or banking customers
- Bachelor’s level degree or professional qualification
- Good oral and written communication skills required
- Fluency in verbal and written English. A second language - Polish, Spanish, Dutch or German will be considered an advantage
- Good Research Skills
- Ability to work independently and in a team environment
- Ability to work in a fast-paced environment and meet deadlines
- Attention to detail and ability to multitask
- Experience using JIRA and SQL is a plus

**Benefits**

**What we offer**

We’re a fast-growing startup with huge goals. So everyone does their best work, and we provide the benefits our team really wants. We’re continually adding to this list as new people join - here are some of the things you can expect:

- A competitive compensation plan
- Flexible working: Remote-first processes for ultimate flexibility
- Unlimited time off to relax and see the world
- A personal growth fund that helps you to become your best
- Weekly recognition and awards that celebrate all the wins, both big and small
- Annual retreat abroad to hang out with your team on a paid staff trip
- A workspace just for you, with £350/€400/$450 to optimise your home office

  • KYC Analyst

    1 semana atrás

    Curitiba, Paraná, Brasil LatamCent Tempo inteiro US$90.000 - US$120.000 por ano

    KYC Analyst Location: Remote (LATAM) Job Overview:We are looking for a detail-oriented and proactive KYC Analyst to join our team. The ideal candidate will ensure our organization's adherence to all relevant laws, regulations, and internal policies, with a primary focus on the customer onboarding process. Key Responsibilities:Support onboarding and due...

  • KYC Analyst

    Há 3 dias

    Curitiba, Brasil LatamCent Tempo inteiro

    KYC Analyst Location: Remote (LATAM) Job Overview:We are looking for a detail-oriented and proactive KYC Analyst to join our team. The ideal candidate will ensure our organization's adherence to all relevant laws, regulations, and internal policies, with a primary focus on the customer onboarding process. Key Responsibilities: Support onboarding and due...

  • Customer Support/Kyc Analyst

    Há 3 dias

    Curitiba, Paraná, Brasil Uncapped Tempo inteiro

    **A role for anyone located in **Curitiba (Brazil)****Role Overview****About Uncapped**Founded in 2019 and headquartered in London, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory.We provide lending volumes of between $100k and $10m without credit checks, personal guarantees, warrants, equity, or...

  • Customer Support Analyst Latam

    Há 7 horas

    Curitiba, Brasil TuoTempo Tempo inteiro

    **Company Description** With a global mission to “make the healthcare experience more human”, Tuotempo is the leading CRM for the Healthcare sector. We are part of the international DocPlanner Group, the largest healthcare platform serving patients and healthcare ecosystems across 13 countries in Europe and LATAM. We position ourselves in the DocPlanner...

  • Spi Support Analyst

    1 semana atrás

    Curitiba, Brasil Pantheon Inc. Tempo inteiro

    Work dedicated to the SPI/InTools project, leading Site testing and issue resolution. **Specifics tasks & responsibilities**: 1. Lead Site testing and issue resolution 2. Support Analyst for users on SPI Suite **Primary Skills Required**: 3. Application Support experience, with strong analytical and troubleshooting skills 4. Initiative & Self-Monitoring -...

  • It Technical Support Analyst Iii

    Há 15 horas

    Curitiba, Paraná, Brasil buscojobs Brasil Tempo inteiro

    Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing teamAbout Magentrix: What we're all about: Collaboration. We aim to improve collaboration. In...

  • SAP Hcm

    Há 4 dias

    Curitiba, Brasil Pantheon Inc. Tempo inteiro

    Come be part of the team to solve some of the toughest energy problems in the world. ExxonMobil is one of the world’s largest energy companies providing energy that helps underpin growing economies and improve living standards around the world. We’re a hip crew of technologically smart and savvy individuals, and we make a great team. One that fosters a...

  • Application Support Analyst

    Há 2 dias

    Curitiba, Brasil Petra Group Tempo inteiro

    **Informações da vaga**: Indústria **Óleo e gás** *** Categoria **oil & gas** *** Cidade **Curitiba** *** Estado/Província **Parana** *** **Brasil** *** CEP/Código postal **80000-000** *** **Descrição da vaga**: - What you will do- Monitoring Incidents/Work Orders queue and provide user problem resolution in a global environment -...

  • Software Support Specialist

    Há 2 dias

    Curitiba, Paraná, Brasil beBeeSupport Tempo inteiro R$40.000 - R$70.000

    Job Role OverviewWe are seeking a highly skilled professional to join our team in Curitiba, Brazil. As an Application Support Analyst, you will be part of the EMIT Department in our Global Business Center.Main ResponsibilitiesResolve user problems in a global environment with efficient and effective solutionsAnalyze software issues, identify fixes, and...

  • Director, Technical Customer Support

    4 semanas atrás

    Curitiba, Paraná, Brasil Guidewire Software, Inc. Tempo inteiro

    **Brazil - Curitiba**Product Development and Operations/Full time/HybridGuidewire is growing its Latin America presence by opening a new office in Brazil. We are seeking a seasoned, mature technical support leader to be responsible for all product support operations in Brazil. The Director will also be the Site Leader for the Brazil office, working with...