Field Account Manager

Há 5 dias


São Paulo, Brasil Risk Solutions Tempo inteiro

About the Business

About our Team

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Role
You will be responsible for managing a book of accounts where you’ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you’ll bring these deals to a close.

Responsibilities
- Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
- Developing and implementing customer success strategies to drive adoption and retention
- Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
- Identifying opportunities for upselling or cross-selling additional products or services to existing clients
- Monitoring customer health metrics and proactively addressing any potential issues or concerns
- Gathering customer feedback and insights to inform product development and improve overall customer experience

Requirements
- Have a proven track record in an account management role
- Be adept at building and maintaining lasting client relationships
- Possess excellent communication and presentation skills
- Be skilled in problem-solving and able to think strategically about customer needs
- Have experience working with cross-functional teams, such as operations and product development
- Be able to work in a team environment supporting one or more Business Development Managers
- Be results-driven and able to meet or exceed customer satisfaction and retention goals
- Possess a deep understanding of SaaS or technology products
- Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

LI-VG1

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

Please read our

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