Vendor Experience Retail Expert, Retail Operations

Há 3 horas

São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

Attention to details and willingness to learn;
- Experience on process improvement;
- Bachelor's degree;
- Able to communicate in both Portuguese and English;
- Experience on building status reports;
- Knowledge of Excel (Pivot Tables, VLookUps)

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team We are looking for talented Program Manager for Amazon to develop Vendor Experience Programs to help our vendors successfully launch and grow on Amazon.
Our vision is to be the partner of choice for vendors in Brazil by providing seamless and troubleshooting-free Vendor Experience. Once vendor choose to partner with Amazon, it deploys their long-term strategy, ultimately benefiting our final customer.
We empower every vendor to be able to launch, build, operate and succeed on Amazon.
We are searching for a talented professional to support on Vendor Experience programs that will have impact on all Amazon vendors and in Amazon Retail teams increasing scalability.
The Vendor Experience Retail Expert owns ticket inflows and escalated vendor issues resolution, while also improving and creating standard process to scale resolution. She/he will work closely with various stakeholders (Retail commercial teams, BI and WW teams and peers), to align and execute initiatives to create a frictionless experience to vendors. She/He will own and track key vendor support metrics and perform SOP creation and implementation.
Key job responsibilities
- Owns escalated TTs resolution and dive deep on new and complex issues in the organization;
- Documents discoveries in a structured and straightforward way;
- Does recommendations for short-mid-long term on addressing on issues;
- Reaches out to Retail and other business partners when needed;
- Supports on 1:1 vendor education;
- Consolidates TTs reporting.

About the team
We identify, develop, and manage a set of scalable initiatives to grow Amazon Brazil Retail Key Inputs related to Vendor Experience.
Our goal is to accelerate the flywheel and delight our customers by promoting synergies throughout the retail business. We bring solutions that overcome coordination issues, scale best practices and ensure continuous improvements in our processes and systems.
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

  • Retail Vendor Mkt Analyst, Retail Vendor Marketing

    1 semana atrás

    São Paulo, Brasil Amazon Tempo inteiro

    DESCRIPTION Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. In addition to planning and implementing vendor marketing plans, this role is responsible for driving results and managing the Program PnL within a certain category. This role will...

  • Retail Vendor Mkt Analyst

    Há 3 horas

    São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    2+ years of professional non-internship marketing experience - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience using data and metrics to measure impact and determine improvements - Experience with onsite marketing, lifecycle marketing and digital advertising Amazon is an equal opportunity employer and hires...

  • Vendor Manager, Amazon Retail

    Há 2 horas

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Retail Vendor Management, Mvr Vendor Acceleration Program

    1 semana atrás

    São Paulo, Brasil Amazon Tempo inteiro

    DESCRIPTION At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles...

  • Sr. Vendor Manager, Amazon Retail

    Há 2 dias

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Sr. Vendor Manager Home, Amazon Retail

    Há 4 dias

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Senior Retail Manager, Consumables

    Há 2 dias

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Excel experience - Account management, project or program management or buying experience - Bachelor's degree - Knowledge of Microsoft Access or SQL - Experience using data to influence business decisions - Experience driving internal cross-team collaboration - Experience with business analysis and P&L management Amazon Brazil is looking for a dynamic...

  • Program Manager

    Há 2 dias

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Bachelor's degree or equivalent - Experience in program or project management Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented Program Manager for Amazon to develop Vendor Education Program to help our vendors successfully launch and grow on Amazon. Our vision...

  • Sr Retail Manager, Home Improvement

    Há 2 dias

    São Paulo, Brasil Amazon Tempo inteiro

    DESCRIPTION Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. Amazon Brazil is looking for a dynamic Senior Retail manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance,...

  • Retail Marketing Director

    Há 4 dias

    São Paulo, Brasil Samsung Electronics Tempo inteiro

    Company Overview Samsung Electronics is one of the world’s leading technology companies, recognized as a top global brand. Our corporate values are People, Excellence, Change, Integrity, and Co‑prosperity. Our mission is to help people achieve the impossible, empowering them through innovative products. Job Summary Lead and manage retail marketing team...