Human Resources Associate

1 semana atrás


Brasília, Brasil OperationsArmy Tempo inteiro

**Summary (Fully Remote)**

We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours, ensuring employees receive timely support and proper triage of HR inquiries outside regular business hours. This is a critical role for maintaining operational continuity in a fast-paced environment.

**Responsibilities**:

- Triage issues and maintain a prioritized follow-up list for the HR Generalist
- Provide accurate, timely support regarding:

- Overtime and scheduling policies
- Clock-in/clock-out discrepancies
- Health insurance and benefits questions
- Other routine HR inquiries
- Maintain and update a dynamic FAQ dashboard to streamline common requests
- Escalate urgent matters based on established escalation protocols

**Requirements**:

- 2+ years of experience in HR or customer support, preferably in a 24/7 or shift-based environment
- Strong understanding of HR operations, benefits, and timekeeping practices
- Excellent written English and strong organizational skills
- Ability to work independently and respond reliably during off-hours
- Proficiency in tools such as Paylocity, Square, Homebase, Guidelines, and Google Drive

Nice to Have:

- Experience supporting remote or distributed teams
- Familiarity with internal knowledge base or documentation tools

This is a part-time, ongoing opportunity for someone who values responsiveness, clarity, and HR excellence. If you're detail-oriented and proactive, we'd love to hear from you.



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